Computer User Support Specialists
Also known as: Application Customer Service Representative (Application CSR), Application Support Engineer, Applications Analyst (+82 more)
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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What You'll Do
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
Essential Skills
Career Fit Overview
Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.
Top passions
- Organizer: Bringing order to data and processes satisfies you.
- Maker: Building and fixing energizes you. You like tangible results and practical tools.
- Analyst: Investigating problems and finding patterns keeps you engaged.
Common styles
Attention to Detail, Integrity, Dependability, Cooperation, Initiative
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Key Abilities
This career demands strong capabilities in the following areas:
Technologies & Tools
Work Environment & Style
Common Styles for This Career
- Attention to Detail (High importance: 4.61/5)
- Integrity (High importance: 4.59/5)
- Dependability (High importance: 4.57/5)
- Cooperation (High importance: 4.49/5)
- Initiative (High importance: 4.4/5)
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This career typically requires vocational school, related on-the-job experience, or an associate's degree. Some specialized training or certification may also be required.
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Also Known As
This career is known by many different job titles across industries. Here are all the variations:
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