What You'll Do

  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Interview patients or their representatives to identify problems relating to care.
  • Refer patients to appropriate health care services or resources.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.
  • Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  • Teach patients to use home health care equipment.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

Essential Skills

Active Listening 4.12/5
Social Perceptiveness 4.0/5
Service Orientation 4.0/5
Reading Comprehension 3.88/5
Speaking 3.88/5
Coordination 3.88/5
Critical Thinking 3.62/5
Persuasion 3.62/5
Time Management 3.38/5
Writing 3.25/5
Active Learning 3.25/5
Complex Problem Solving 3.25/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Helper: Supporting people and making a difference matters to you.
  • Analyst: Investigating problems and finding patterns keeps you engaged.
  • Organizer: Bringing order to data and processes satisfies you.

Common styles

Concern for Others, Cooperation, Self-Control, Adaptability/Flexibility, Integrity

Want a personal read on fit. Take the free assessment and see your exact compatibility with this career and many related roles.

Key Abilities

This career demands strong capabilities in the following areas:

Oral Comprehension 4.25/5
Oral Expression 4.12/5
Written Comprehension 3.75/5
Written Expression 3.75/5
Deductive Reasoning 3.75/5
Inductive Reasoning 3.75/5
Near Vision 3.75/5
Speech Recognition 3.75/5

Technologies & Tools

Admissions, discharge, and transfer ADT software CareOne CareEnsure Complaint management software Corel WordPerfect Office Suite Customer Expressions i-Sight Data entry software Database software eClinicalWorks EHR software Electronic medical record EMR software Epic EpicCare Inpatient Clinical System Epic Systems Epic Systems software FaceTime Google Docs Healthcare common procedure coding system HCPCS Henry Schein Dentrix IBM Notes Manhattan Cross Cultural Group Quality Interactions Medical condition coding software Medical procedure coding software

Work Environment & Style

Common Styles for This Career

  • Concern for Others (High importance: 4.97/5)
  • Cooperation (High importance: 4.85/5)
  • Self-Control (High importance: 4.85/5)
  • Adaptability/Flexibility (High importance: 4.83/5)
  • Integrity (High importance: 4.83/5)

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How to Become One

This career typically requires vocational school, related on-the-job experience, or an associate's degree. Some specialized training or certification may also be required.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Access Representative Admissions Coordinator Admitting Clerk Admitting Representative Care Navigator Case Manager Clinical Liaison Healthcare Registrar Intake Specialist Medicaid Service Coordinator (MSC) Patient Access Coordinator Patient Access Representative Patient Access Specialist Patient Account Representative Patient Advocate Patient Care Coordinator Patient Care Representative (Patient Care Rep) Patient Coordinator Patient Financial Representative Patient Navigator Patient Ombudsperson Patient Partner Patient Registrar Patient Registration Representative Patient Reimbursement Agent Patient Relations Coordinator Patient Relations Representative (PRR) Patient Resource Coordinator Patient Resource Worker Patient Resources Agent Patient Service Representative Patient Service Specialist Patient Services Coordinator Patient Services Representative Patient Services Specialist Registrar