What You'll Do

  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Compile data from records to prepare periodic reports.
  • Present clear and concise explanations of governing rules and regulations.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Type acknowledgment letters to persons sending correspondence.
  • Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
  • Maintain files and control records to show correspondence activities.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  • Complete form letters in response to requests or problems identified by correspondence.
  • Route correspondence to other departments for reply.

Essential Skills

Writing 4.0/5
Reading Comprehension 3.75/5
Active Listening 3.75/5
Speaking 3.5/5
Critical Thinking 3.38/5
Judgment and Decision Making 3.25/5
Social Perceptiveness 3.12/5
Service Orientation 3.0/5
Time Management 3.0/5
Monitoring 2.88/5
Coordination 2.88/5
Complex Problem Solving 2.88/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Organizer: Bringing order to data and processes satisfies you.
  • Leader: Taking charge and moving ideas forward motivates you.
  • Helper: Supporting people and making a difference matters to you.

Common styles

Attention to Detail, Integrity, Dependability, Initiative, Cooperation

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Key Abilities

This career demands strong capabilities in the following areas:

Written Expression 4.12/5
Written Comprehension 4.0/5
Oral Comprehension 3.75/5
Oral Expression 3.62/5
Near Vision 3.62/5
Problem Sensitivity 3.38/5
Speech Clarity 3.38/5
Deductive Reasoning 3.25/5

Technologies & Tools

Electronic data interchange EDI software Electronic health record EHR software Enterprise resource planning ERP software Epic Systems GE Healthcare Centricity EMR Healthcare common procedure coding system HCPCS Imaging software Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft SharePoint Microsoft Windows Microsoft Word SAP software Word processing software

Work Environment & Style

Common Styles for This Career

  • Attention to Detail (High importance: 4.8/5)
  • Integrity (High importance: 4.6/5)
  • Dependability (High importance: 4.56/5)
  • Initiative (High importance: 4.18/5)
  • Cooperation (High importance: 4.17/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Authorization and Referral Coordinator Authorization Coordinator Authorization Representative (Authorization Rep) Authorization Specialist Chargeback Specialist Claims Correspondence Clerk Collections Correspondent Commercial Correspondent Correspondence Analyst Correspondence Clerk Correspondence Coordinator Correspondence Dictator Correspondence Renew Clerk Correspondence Representative (Correspondence Rep) Correspondence Review Clerk Correspondence Specialist Correspondence Transcriber Correspondent Customer Service Correspondence Clerk Dispute Resolution Analyst Dispute Resolution Specialist Dispute Specialist Document Review Analyst Fan Mail Editor Image Review Clerk Legislative Correspondent Medical Authorization Specialist Membership Correspondent Office Correspondent Office Technician (Office Tech) Pre-Authorization Specialist Prior Authorization Specialist Referrals Coordinator Review Coordinator Sales Correspondent Student Loans Correspondent Suggestions Clerk Technical Clerk