What You'll Do

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Arrange for necessary repairs to restore service and schedules.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Prepare daily work and run schedules.
  • Receive or prepare work orders.
  • Oversee all communications within specifically assigned territories.
  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.

Essential Skills

Active Listening 4.0/5
Speaking 4.0/5
Monitoring 3.88/5
Coordination 3.88/5
Reading Comprehension 3.75/5
Time Management 3.75/5
Writing 3.12/5
Critical Thinking 3.12/5
Social Perceptiveness 3.12/5
Service Orientation 3.12/5
Complex Problem Solving 3.12/5
Judgment and Decision Making 3.12/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Organizer: Bringing order to data and processes satisfies you.
  • Maker: Building and fixing energizes you. You like tangible results and practical tools.
  • Leader: Taking charge and moving ideas forward motivates you.

Common styles

Stress Tolerance, Attention to Detail, Dependability, Leadership, Cooperation

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Key Abilities

This career demands strong capabilities in the following areas:

Oral Comprehension 4.0/5
Oral Expression 4.0/5
Speech Recognition 4.0/5
Speech Clarity 4.0/5
Deductive Reasoning 3.75/5
Near Vision 3.75/5
Written Comprehension 3.62/5
Written Expression 3.62/5

Technologies & Tools

Air-Trak Cloudberry Bornemann Associates Flight Plan Command Alkon COMMANDconcrete Computer aided design CAD software Computer aided dispatch software Computer aided dispatching auto routing software Database software Digital Gateway e-automate Dr. Dispatch Email software ESRI ArcIMS Geomechanical design analysis GDA software Global positioning system GPS software Kronos Workforce Timekeeper Locomotive distribution software Microsoft Access Microsoft Dynamics Microsoft Excel Microsoft Office software Microsoft Outlook

Work Environment & Style

Common Styles for This Career

  • Stress Tolerance (High importance: 4.68/5)
  • Attention to Detail (High importance: 4.61/5)
  • Dependability (High importance: 4.47/5)
  • Leadership (High importance: 4.43/5)
  • Cooperation (High importance: 4.3/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Aircraft Dispatcher Airplane Dispatch Clerk Auto Service Dispatcher (Automotive Service Dispatcher) Automobile Rental Dispatcher Bus and Trolley Dispatcher Bus Dispatcher Bus Starter Cab Starter Cab Station Attendant Car Dispatcher Car Distributor Car Starter Car Supplier Car Tracer Charter Coordinator City Dispatcher Crew Dispatcher Delivery Dispatcher Dinkey Dispatcher Dispatch Clerk Dispatch Coordinator Dispatcher (Dispatch) Drop Board Man Drop Board Worker Engine Dispatcher Freight Dispatcher Garbage Truck Dispatcher Gas Dispatcher Gas Load Dispatcher Intermodal Dispatcher Logistics Dispatcher Maintenance Dispatcher Maintenance Scheduler Maintenance Services Dispatcher Mine Car Dispatcher Mine Dispatcher Motor Vehicle Dispatcher Night Dispatcher Oil Dispatcher Oil Well Services Dispatcher Paratransit Dispatcher Pullman Car Clerk Radio Dispatcher Radioactive Waste Disposal Dispatcher Relay Dispatcher Repair Service Dispatcher Routing Clerk School Bus Dispatcher Security Dispatcher Security Guards Dispatcher Service Clerk Service Dispatcher Ship Pilot Dispatcher Signal Operator Signal Timer Street Department Dispatcher Streetcar Dispatcher Streetcar Starter System Dispatcher Taxi Dispatcher Taxicab Coordinator Taxicab Dispatcher Taxicab Starter Tow Truck Dispatcher Traffic Dispatcher Train Dispatcher Train Starter Transportation Dispatcher Transportation Management Coordinator Trouble Dispatcher Truck Dispatcher Truck Rental Dispatcher Tugboat Dispatcher Water Service Dispatcher Work Dispatcher Work Order Sorting Clerk