What You'll Do

  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Prepare invoices, shipping documents, and contracts.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Check inventory records to determine availability of requested merchandise.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • File copies of orders received, or post orders on records.

Essential Skills

Active Listening 4.0/5
Speaking 3.88/5
Reading Comprehension 3.5/5
Service Orientation 3.5/5
Writing 3.12/5
Critical Thinking 3.12/5
Monitoring 3.12/5
Judgment and Decision Making 3.12/5
Mathematics 3.0/5
Active Learning 3.0/5
Social Perceptiveness 3.0/5
Coordination 3.0/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Organizer: Bringing order to data and processes satisfies you.
  • Leader: Taking charge and moving ideas forward motivates you.
  • Maker: Building and fixing energizes you. You like tangible results and practical tools.

Common styles

Attention to Detail, Cooperation, Stress Tolerance, Integrity, Self-Control

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Key Abilities

This career demands strong capabilities in the following areas:

Oral Comprehension 4.0/5
Oral Expression 4.0/5
Near Vision 4.0/5
Speech Recognition 4.0/5
Speech Clarity 3.88/5
Written Comprehension 3.75/5
Problem Sensitivity 3.5/5
Written Expression 3.38/5

Technologies & Tools

Adobe Acrobat Apple Safari Automated manifest system software Corel WordPerfect Office Suite Email software IBM Sterling Configure, Price, Quote Intuit QuickBooks Inventory management systems Microsoft Access Microsoft Dynamics Microsoft Edge Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft System Center Microsoft Word Mozilla Firefox Oracle JD Edwards EnterpriseOne Order management software

Work Environment & Style

Common Styles for This Career

  • Attention to Detail (High importance: 4.76/5)
  • Cooperation (High importance: 4.73/5)
  • Stress Tolerance (High importance: 4.73/5)
  • Integrity (High importance: 4.72/5)
  • Self-Control (High importance: 4.71/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Ad Taker (Advertising Taker) Advertising Clerk (Ad Clerk) Advertising Space Clerk (Ad Space Clerk) Back Order Clerk Blood Bank Credit Clerk Blood Bank Order Control Clerk Catalogue Clerk Classified Ad Clerk (Classified Advertisement Clerk) Classified Ad Taker (Classified Advertisement Taker) Clerical Order Filler Compliance Clerk Contact Clerk Contact Worker Film Rental Clerk Food and Beverage Order Clerk Fulfillment Associate Fulfillment Center Associate Fulfillment Clerk Fulfillment Specialist Gas Distribution and Emergency Clerk Hub Associate Mail Order Clerk Materials Specialist Merchandise Processor New Order Clerk Omni Fulfillment Outfitter Order Administrator (Order Admin) Order Analyst Order Associate Order Booker Order Builder Order Caller Order Clerk Order Desk Clerk Order Editor Order Entry Administrator (Order Entry Admin) Order Entry Clerk Order Entry Representative (Order Entry Rep) Order Entry Specialist Order Filler Order Fulfillment Associate Order Make Up Clerk Order Processing Clerk Order Processor Order Selector Order Specialist Order Taker Order Tracer Receiver Reordering Clerk Routing Clerk Service Order Clerk Shipping Coordinator Subscription Clerk Telephone Ad Taker (Telephone Advertisement Taker) Telephone Order Clerk Want Ad Clerk (Want Advertisement Clerk) Want Ad Receiver (Want Advertisement Receiver) Warehouse Clerk Warehouse Order Picker Warehouse Person