Bill and Account Collectors
Also known as: Account Receivable Associate, Account Representative, Account Service Representative (+42 more)
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
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What You'll Do
- Receive payments and post amounts paid to customer accounts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Essential Skills
Career Fit Overview
Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.
Top passions
- Organizer: Bringing order to data and processes satisfies you.
- Leader: Taking charge and moving ideas forward motivates you.
- Helper: Supporting people and making a difference matters to you.
Common styles
Integrity, Attention to Detail, Dependability, Independence, Cooperation
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Key Abilities
This career demands strong capabilities in the following areas:
Technologies & Tools
Work Environment & Style
Common Styles for This Career
- Integrity (High importance: 4.4/5)
- Attention to Detail (High importance: 4.35/5)
- Dependability (High importance: 4.33/5)
- Independence (High importance: 4.31/5)
- Cooperation (High importance: 4.28/5)
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Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.
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Also Known As
This career is known by many different job titles across industries. Here are all the variations:
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