What You'll Do

  • Organize and supervise activities, such as the processing of incoming and outgoing mail.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
  • Negotiate labor disputes.
  • Collect rents for post office boxes.
  • Issue and cash money orders.
  • Inform the public of available services, and of postal laws and regulations.

Essential Skills

Reading Comprehension 4.0/5
Active Listening 4.0/5
Speaking 4.0/5
Social Perceptiveness 4.0/5
Coordination 4.0/5
Time Management 4.0/5
Management of Personnel Resources 3.88/5
Critical Thinking 3.75/5
Monitoring 3.75/5
Negotiation 3.62/5
Learning Strategies 3.38/5
Service Orientation 3.38/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Leader: Taking charge and moving ideas forward motivates you.
  • Organizer: Bringing order to data and processes satisfies you.
  • Helper: Supporting people and making a difference matters to you.

Common styles

Dependability, Adaptability/Flexibility, Integrity, Leadership, Self-Control

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Key Abilities

This career demands strong capabilities in the following areas:

Oral Comprehension 4.0/5
Written Comprehension 4.0/5
Oral Expression 4.0/5
Deductive Reasoning 3.88/5
Speech Recognition 3.88/5
Speech Clarity 3.88/5
Problem Sensitivity 3.75/5
Inductive Reasoning 3.75/5

Technologies & Tools

Collection Point Management System CPMS eBuy Email software Facility database software Microsoft Excel Microsoft Office software Microsoft PowerPoint Microsoft Windows Microsoft Word Payroll software Personnel management software Personnel scheduling software Point of sale POS software Postal boundary mapping software Postal tracking software SAP software Vehicle management software Web Box Activity Tracing System WebBATS Web browser software

Work Environment & Style

Common Styles for This Career

  • Dependability (High importance: 4.8/5)
  • Adaptability/Flexibility (High importance: 4.71/5)
  • Integrity (High importance: 4.66/5)
  • Leadership (High importance: 4.66/5)
  • Self-Control (High importance: 4.59/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Delivery Supervisor Distribution Operation Supervisor (SDO) Distribution Operations Manager Distribution Operations Supervisor Mail Delivery Supervisor Mail Superintendent Order to Delivery Supervisor Postal Service Sectional Center Manager Postal Superintendent Postal Supervisor Postmaster Postmaster Relief (PMR) Remote Encoding Center Manager Remote Encoding Operations Supervisor Service Delivery Supervisor