What You'll Do

  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Assign duties to workers, and schedule shifts.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Manage and maintain temporary or permanent lodging facilities.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Train staff members.
  • Show, rent, or assign accommodations.

Essential Skills

Active Listening 4.12/5
Service Orientation 4.12/5
Speaking 4.0/5
Social Perceptiveness 4.0/5
Management of Personnel Resources 4.0/5
Reading Comprehension 3.88/5
Writing 3.88/5
Coordination 3.88/5
Negotiation 3.88/5
Critical Thinking 3.75/5
Active Learning 3.75/5
Monitoring 3.75/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Leader: Taking charge and moving ideas forward motivates you.
  • Organizer: Bringing order to data and processes satisfies you.
  • Helper: Supporting people and making a difference matters to you.

Common styles

Dependability, Persistence, Initiative, Attention to Detail, Self-Control

Want a personal read on fit. Take the free assessment and see your exact compatibility with this career and many related roles.

Key Abilities

This career demands strong capabilities in the following areas:

Oral Expression 4.12/5
Oral Comprehension 4.0/5
Written Comprehension 4.0/5
Written Expression 4.0/5
Problem Sensitivity 4.0/5
Speech Recognition 4.0/5
Speech Clarity 4.0/5
Information Ordering 3.75/5

Technologies & Tools

Accounting software Anand Systems ASI FrontDesk Delphi Technology Email software Enablez ResortSuite ePOS Business Solutions System 3 POS Execu/Tech Systems HOTEL Premium Facebook GraceSoft Easy InnKeeping Suite Hotel management system software Housekeeping management software INN-Client Server Systems ICSS Atrium iRez Systems Rezware XP7 M-Tech Hotel Service Optimization System HotSOS MICROS Systems OPERA Enterprise Solution OES Microsoft Access Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint

Work Environment & Style

Common Styles for This Career

  • Dependability (High importance: 4.92/5)
  • Persistence (High importance: 4.9/5)
  • Initiative (High importance: 4.86/5)
  • Attention to Detail (High importance: 4.81/5)
  • Self-Control (High importance: 4.81/5)

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How to Become One

Most employers require a bachelor's degree in a relevant field. Some positions may also require experience through internships, co-ops, or entry-level work to strengthen your candidacy.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Accommodations General Manager Accommodations Manager Agricultural Labor Camp Manager Apartment Coordinator Bed and Breakfast Innkeeper Boardinghouse Keeper Camp Director Campground Manager Dude Ranch Manager Front Desk Manager Front Desk Supervisor Front Office Director Front Office Manager Guest Experience Manager Guest Relations Manager Guest Services Manager Hospitality Manager Hotel Director Hotel Front Desk Supervisor Hotel Front Office Manager Hotel General Manager Hotel Manager Hotel Operations Manager Hotel Superintendent Hotels General Manager Housing Director Inn Manager Innkeeper Landlady Lodge Manager Lodging Facilities Manager Lodging Manager Motel Keeper Motel Manager Motel Operator Motor Hotel Manager Night Manager Recreational Resort Manager Resident Manager Resort Keeper Resort Manager Revenue Manager Rooming House Operator Rooms Director RV Resort Manager (Recreational Vehicle Resort Manager) Tourist Cabin Keeper Tourist Home Keeper