What You'll Do

  • Answer applicants' questions about benefits and claim procedures.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Check with employers or other references to verify answers and obtain further information.
  • Keep records of assigned cases, and prepare required reports.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.

Essential Skills

Speaking 4.25/5
Active Listening 4.0/5
Reading Comprehension 3.88/5
Writing 3.75/5
Social Perceptiveness 3.75/5
Service Orientation 3.62/5
Critical Thinking 3.5/5
Judgment and Decision Making 3.25/5
Active Learning 3.12/5
Monitoring 3.12/5
Coordination 3.12/5
Complex Problem Solving 3.12/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Organizer: Bringing order to data and processes satisfies you.
  • Helper: Supporting people and making a difference matters to you.
  • Leader: Taking charge and moving ideas forward motivates you.

Common styles

Attention to Detail, Integrity, Concern for Others, Stress Tolerance, Dependability

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Key Abilities

This career demands strong capabilities in the following areas:

Oral Expression 4.25/5
Oral Comprehension 4.0/5
Written Comprehension 3.88/5
Written Expression 3.88/5
Speech Clarity 3.88/5
Speech Recognition 3.75/5
Deductive Reasoning 3.62/5
Inductive Reasoning 3.62/5

Technologies & Tools

Adobe Acrobat Reader Client assessment software Corel WinZip Email software GE Healthcare Centricity EMR Google Meet Medicaid management information system MMIS Microsoft Access Microsoft Dynamics Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Resource and patient management system RPMS patient registration software Resource and patient management system RPMS scheduling software Web browser software Zoom

Work Environment & Style

Common Styles for This Career

  • Attention to Detail (High importance: 4.7/5)
  • Integrity (High importance: 4.56/5)
  • Concern for Others (High importance: 4.47/5)
  • Stress Tolerance (High importance: 4.46/5)
  • Dependability (High importance: 4.41/5)

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How to Become One

This career typically requires vocational school, related on-the-job experience, or an associate's degree. Some specialized training or certification may also be required.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Authorization Specialist Benefits Program Tech (Benefits Program Technician) Business and Employment Specialist Business Employment Specialist Case Coordinator Case Manager Case Technician (Case Tech) Cash Application Clerk Client Services Rep (Client Services Representative) Contact Agent Contact Officer Contact Rep (Contact Representative) Disability Coordinator Disability Specialist Eligibility and Occupancy Interviewer Eligibility Assistant Eligibility Clerk Eligibility Examiner Eligibility Services Representative (Eligibility Services Rep) Eligibility Specialist Eligibility Technician Eligibility Worker Employment Adjudicator Employment and Claims Aide Employment Specialist Enrollment Agent Enrollment Coordinator Enrollment Counselor Enrollment Provider Enrollment Services Specialist Enrollment Specialist Family Independence Case Manager Grants Administrator Grants Manager Grants Officer Housing Counselor Housing Specialist Intake Clerk Intake Specialist Interviewer Job Services Consultant Medicaid Eligibility Advisor Patient Resources and Reimbursement Agent Patient Services Assistant Placement Secretary Prior Authorization Specialist Program Eligibility Specialist Program Specialist Provider Enrollment Specialist Public Housing Interviewer Rehabilitation Clerk (Rehab Clerk) Rehabilitation Inspector (Rehab Inspector) Social Case Worker Social Security Benefits Interviewer Social Welfare Examiner (SWEX) Tenant Selector Transition Specialist Unemployment Benefits Claims Taker Unemployment Examiner Unemployment Inspector Veterans Employment Rep (Veterans Employment Representative) Welfare Eligibility Interviewer Welfare Eligibility Worker Welfare Interviewer Workforce Advisor Workforce Development Specialist Workforce Professional Workforce Services Representative (WSR)