What You'll Do

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Essential Skills

Speaking 3.88/5
Active Listening 3.75/5
Service Orientation 3.62/5
Reading Comprehension 3.12/5
Critical Thinking 3.12/5
Social Perceptiveness 3.12/5
Writing 3.0/5
Coordination 3.0/5
Monitoring 2.88/5
Time Management 2.88/5
Active Learning 2.75/5
Complex Problem Solving 2.75/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Organizer: Bringing order to data and processes satisfies you.
  • Leader: Taking charge and moving ideas forward motivates you.
  • Helper: Supporting people and making a difference matters to you.

Common styles

Integrity, Self-Control, Dependability, Stress Tolerance, Concern for Others

Want a personal read on fit. Take the free assessment and see your exact compatibility with this career and many related roles.

Key Abilities

This career demands strong capabilities in the following areas:

Oral Expression 4.0/5
Oral Comprehension 3.88/5
Speech Recognition 3.88/5
Speech Clarity 3.75/5
Written Comprehension 3.62/5
Written Expression 3.38/5
Near Vision 3.12/5
Selective Attention 3.0/5

Technologies & Tools

3M Post-it App Alpha Software Alpha Five Appointment scheduling software Automated information system software Billing software Blackbaud The Raiser's Edge Bookkeeping software Claim processing system software Corel WordPerfect Office Suite Customer relationship management CRM software Data entry software Database software Desktop publishing software Electronic calendar management software Electronic health record EHR software Email software FileMaker Pro Filing system software GE Healthcare Centricity EMR Google Docs

Work Environment & Style

Common Styles for This Career

  • Integrity (High importance: 4.54/5)
  • Self-Control (High importance: 4.43/5)
  • Dependability (High importance: 4.39/5)
  • Stress Tolerance (High importance: 4.28/5)
  • Concern for Others (High importance: 4.2/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Appointment Clerk Appointment Scheduler Appointment Setter Automobile Club Information Clerk (Auto Club Info Clerk) Bilingual Receptionist Call Center Agent Call Center Operator Call Center Representative (Call Center Rep) Call Taker Clerk Specialist Clinic Receptionist Customer Care Representative (CCR) Dental Receptionist ER Clerk (Emergency Room Clerk) Front Desk Associate Front Desk Clerk Front Desk Officer Front Desk Receptionist Front Office Receptionist Greeter Guard Entrance Registrar Hospital Receptionist Hospitality Aide In File Operator Information Assistant (Info Assistant) Information Receptionist (Info Receptionist) Land Leasing Examiner Land Leasing Information Clerk (Land Leasing Info Clerk) Legal Receptionist Medical Office Receptionist Medical Receptionist Medical Scheduler Member Services Representative (Member Services Rep) Office Assistant Outpatient Clerk Pay Station Attendant People Greeter Policyholder Information Clerk (Policyholder Info Clerk) Quoter Receptionist Referral and Information Aide (Referral and Info Aide) Referral Coordinator Register Clerk Registrar Registration Clerk Research Clerk Salon Receptionist Schedule Announcer Scheduler Spa Receptionist Space Scheduler Telephone Answerer Telephone Appointment Clerk Telephone Clerk Telephone Information Clerk (Telephone Info Clerk) Telephone Operator Telephone Operator Receptionist Telephone Quotation Clerk Tourist Information Assistant (Tourist Info Assistant) Utility Clerk