What You'll Do

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
  • Issue room keys and escort instructions to bellhops.
  • Review accounts and charges with guests during the check out process.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.

Essential Skills

Speaking 3.75/5
Social Perceptiveness 3.75/5
Service Orientation 3.62/5
Active Listening 3.38/5
Coordination 3.12/5
Reading Comprehension 3.0/5
Monitoring 3.0/5
Complex Problem Solving 3.0/5
Judgment and Decision Making 3.0/5
Time Management 3.0/5
Management of Personnel Resources 3.0/5
Writing 2.88/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Organizer: Bringing order to data and processes satisfies you.
  • Helper: Supporting people and making a difference matters to you.
  • Leader: Taking charge and moving ideas forward motivates you.

Common styles

Dependability, Attention to Detail, Concern for Others, Self-Control, Integrity

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Key Abilities

This career demands strong capabilities in the following areas:

Oral Comprehension 3.88/5
Oral Expression 3.88/5
Speech Recognition 3.38/5
Speech Clarity 3.38/5
Problem Sensitivity 3.25/5
Near Vision 3.25/5
Written Comprehension 3.0/5
Written Expression 3.0/5

Technologies & Tools

ASI FrontDesk Blink Delphi Technology Facebook Incident tracking software InnQuest roomMaster Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Publisher Microsoft Word Property management system PMS software Ramesys Hospitality Resort Data Processing Yardi software

Work Environment & Style

Common Styles for This Career

  • Dependability (High importance: 4.61/5)
  • Attention to Detail (High importance: 4.6/5)
  • Concern for Others (High importance: 4.6/5)
  • Self-Control (High importance: 4.52/5)
  • Integrity (High importance: 4.51/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Desk Clerk Floor Clerk Front Desk Agent Front Desk and Night Auditor Front Desk Associate Front Desk Attendant Front Desk Auditor Front Desk Clerk Front Desk Concierge Front Desk Coordinator Front Desk Receptionist Front Desk Representative Front Office Agent Guest Service Agent Guest Service Representative Guest Services Agent (GSA) Guest Services Associate Guest Services Attendant Guest Services Representative Guest Services Team Member Guest Services Worker Hall Clerk Hotel Associate Hotel Clerk Hotel Desk Clerk Hotel Front Desk Agent Hotel Front Desk Clerk Hotel Night Auditor Hotel Receptionist Hotel Registration Clerk Hotel Reservation Agent Lobby Attendant Motel Clerk Motel Front Desk Attendant Motel Front Desk Clerk Night Auditor Register Clerk Reservationist Resort Desk Clerk Room Clerk