What You'll Do

  • Resolve customer complaints regarding problems, such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Train new workers or evaluate their performance.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Explain and interpret house rules, such as game rules or betting limits.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
  • Interview and hire workers.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

Essential Skills

Critical Thinking 4.0/5
Management of Personnel Resources 4.0/5
Speaking 3.88/5
Monitoring 3.88/5
Active Listening 3.75/5
Social Perceptiveness 3.75/5
Coordination 3.75/5
Service Orientation 3.75/5
Complex Problem Solving 3.75/5
Judgment and Decision Making 3.75/5
Time Management 3.75/5
Writing 3.62/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Leader: Taking charge and moving ideas forward motivates you.
  • Organizer: Bringing order to data and processes satisfies you.
  • Maker: Building and fixing energizes you. You like tangible results and practical tools.

Common styles

Integrity, Dependability, Attention to Detail, Leadership, Self-Control

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Key Abilities

This career demands strong capabilities in the following areas:

Oral Expression 4.0/5
Oral Comprehension 3.88/5
Inductive Reasoning 3.88/5
Problem Sensitivity 3.75/5
Deductive Reasoning 3.75/5
Speech Recognition 3.75/5
Speech Clarity 3.75/5
Near Vision 3.62/5

Technologies & Tools

Employee scheduling software Human resources management system HRMS Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Word Web browser software

Work Environment & Style

Common Styles for This Career

  • Integrity (High importance: 4.83/5)
  • Dependability (High importance: 4.63/5)
  • Attention to Detail (High importance: 4.51/5)
  • Leadership (High importance: 4.5/5)
  • Self-Control (High importance: 4.49/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Baccarat Manager Bingo Manager Blackjack Manager Cage Manager Card Room Manager Casino Manager Casino Operations Manager Casino Shift Manager Craps Manager Dice Manager Gambling Director Gambling Manager Gaming Director Gaming Manager Keno Manager Mutuel Department Manager On-Duty Manager Pai Gow Manager Pit Manager Poker Manager Poker Room Manager Racing Manager Shift Manager Slot Manager Slot Operations Director Slot Operations Manager Slot Shift Manager Slots Manager Sports Betting Manager Table Games Manager Table Games Shift Manager