What You'll Do

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.

Essential Skills

Active Listening 4.0/5
Speaking 4.0/5
Monitoring 4.0/5
Management of Personnel Resources 4.0/5
Social Perceptiveness 3.88/5
Coordination 3.88/5
Judgment and Decision Making 3.88/5
Time Management 3.88/5
Persuasion 3.75/5
Reading Comprehension 3.62/5
Writing 3.62/5
Critical Thinking 3.62/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Leader: Taking charge and moving ideas forward motivates you.
  • Organizer: Bringing order to data and processes satisfies you.
  • Helper: Supporting people and making a difference matters to you.

Common styles

Integrity, Attention to Detail, Dependability, Leadership, Initiative

Want a personal read on fit. Take the free assessment and see your exact compatibility with this career and many related roles.

Key Abilities

This career demands strong capabilities in the following areas:

Oral Comprehension 4.0/5
Oral Expression 4.0/5
Speech Recognition 4.0/5
Speech Clarity 3.88/5
Written Comprehension 3.75/5
Deductive Reasoning 3.75/5
Inductive Reasoning 3.75/5
Information Ordering 3.62/5

Technologies & Tools

Budgeting software Cisco Webex Customer information databases Delphi Discovery Delphi Technology Electronic data interchange EDI software Financial accounting software Flow chart software Fuze cloud communications and collaboration software Graphics creation software Microsoft Access Microsoft Dynamics Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Project Microsoft Word NetSuite ERP Online meeting software

Work Environment & Style

Common Styles for This Career

  • Integrity (High importance: 4.49/5)
  • Attention to Detail (High importance: 4.48/5)
  • Dependability (High importance: 4.43/5)
  • Leadership (High importance: 4.31/5)
  • Initiative (High importance: 4.09/5)

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How to Become One

Most employers require a bachelor's degree in a relevant field. Some positions may also require experience through internships, co-ops, or entry-level work to strengthen your candidacy.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Advertising Material Distributors Supervisor Blood Donor Recruiter Supervisor Bowling Desk Clerk Supervisor Bulk Plant Supervisor Circulation Crew Leader Client Service Supervisor Customer Service Department Supervisor Customer Service Supervisor Desk Clerks Supervisor Driver Sales Supervisor Dry Cleaning Manager Information Center Supervisor Inside Sales Supervisor Insurance Agents Supervisor Insurance Office Supervisor Insurance Sales Supervisor Malt Liquors Sales Supervisor Newspaper Carriers Supervisor Order Department Supervisor Party Plan Sales Unit Advisor Party Plan Sales Unit Sales Leader Radio Time Sales Supervisor Real Estate Sales Supervisor Reservations Supervisor Sales Counselor Sales Department Supervisor Sales Floor Supervisor Sales Leader Sales Representative Supervisor Sales Supervisor Sales Team Leader Shift Supervisor Skating Desk Clerk Supervisor Stock Broker Supervisor Subscription Crew Leader Telemarketer Supervisor Telemarketing Supervisor Telesales Supervisor Territory Supervisor