What You'll Do

  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.

Essential Skills

Reading Comprehension 4.0/5
Active Listening 4.0/5
Speaking 4.0/5
Monitoring 4.0/5
Social Perceptiveness 4.0/5
Coordination 4.0/5
Critical Thinking 3.88/5
Writing 3.75/5
Active Learning 3.75/5
Instructing 3.75/5
Judgment and Decision Making 3.75/5
Time Management 3.75/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Leader: Taking charge and moving ideas forward motivates you.
  • Organizer: Bringing order to data and processes satisfies you.
  • Helper: Supporting people and making a difference matters to you.

Common styles

Integrity, Dependability, Leadership, Self-Control, Attention to Detail

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Key Abilities

This career demands strong capabilities in the following areas:

Oral Comprehension 4.12/5
Written Comprehension 4.0/5
Oral Expression 4.0/5
Written Expression 3.88/5
Speech Recognition 3.88/5
Speech Clarity 3.88/5
Problem Sensitivity 3.75/5
Deductive Reasoning 3.62/5

Technologies & Tools

Adobe Acrobat ADP Workforce Now Apple macOS Blackbaud The Raiser's Edge Blackboard software Bookkeeping software Citrix cloud computing software Contract management software Data entry software Database software Delphi Technology Document management system software Dropbox Evernote Facebook FileMaker Pro Fund accounting software Google Docs Google Drive GroupMe

Work Environment & Style

Common Styles for This Career

  • Integrity (High importance: 4.49/5)
  • Dependability (High importance: 4.41/5)
  • Leadership (High importance: 4.37/5)
  • Self-Control (High importance: 4.37/5)
  • Attention to Detail (High importance: 4.32/5)

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How to Become One

This career typically requires vocational school, related on-the-job experience, or an associate's degree. Some specialized training or certification may also be required.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Accounting Administrator Accounting Clerks Supervisor Accounting Director Accounting Manager Accounting Supervisor Accounts Payable Manager Accounts Payable Supervisor Accounts Receivable Manager Accounts Receivable Supervisor Adjustment Supervisor Administrative Coordinator Administrative Officer Administrative Supervisor Admissions Supervisor Admitting Officer Advertising Dispatch Clerks Supervisor Agency Appointments Supervisor Airline Ticket Sales and Reservations Supervisor Animal Hospital Office Supervisor Assembly Stock Supervisor Audit Clerks Supervisor Auto Club Safety Program Coordinator Automobile Club Safety Program Coordinator Automotive Service Advisor Baggage Agent Supervisor Banking Supervisor Billing Administrator Billing Department Supervisor Billing Supervisor Booking Supervisor Bookkeepers Supervisor Bookkeeping Clerks Supervisor Boxing and Pressing Supervisor Branch Office Administrator (Branch Office Admin) Business Manager Business Office Manager Call Center Director Call Center Manager Call Center Supervisor Cargo Supervisor Cashiers Supervisor Central Office Operator Supervisor Central Office Telephone Operators Supervisor Central Supply Manager Central Supply Supervisor Central Supply Technician Supervisor Claims Adjuster Supervisor Claims Supervisor Classified Advertising Supervisor Clerical Supervisor Clerk Supervisor Client Success Manager Coding Clerks Supervisor Coin Machine Collector Supervisor Collection Supervisor Collections Manager Communication Center Coordinator Complaint Evaluation Supervisor Computer Operations Supervisor Contact and Service Clerks Supervisor Correspondence Section Supervisor Cost and Sales Record Supervisor Cost Control Supervisor Credit and Loan Collections Supervisor Customer Care Manager Customer Complaint Service Supervisor Customer Experience Manager Customer Manager Customer Records Division Supervisor Customer Service Administrator Customer Service Director Customer Service Manager Customer Service Representative Supervisor Customer Service Supervisor Customer Services Supervisor Customer Success Manager Data Control Clerk Supervisor Data Entry Supervisor Data Processing Supervisor Delivery Department Supervisor Dispatch Manager Documentation Supervisor Facilities Manager Field Service Manager Files Supervisor Film Vault Supervisor Financial Aid Director Flight Reservations Manager Floor Space Allocator Food Checkers and Cashiers Supervisor Force Adjustment Supervisor Front End Manager Front Office Manager Front Office Supervisor Gate Services Supervisor Home Energy Consultant Supervisor Hospital Admissions Officer Inventory Administrator Inventory Control Manager Inventory Control Supervisor Inventory Specialist Manager Keypunch Operators Supervisor Lending Activities Supervisor Machine Records Units Supervisor Magazine Supervisor Mail Carriers Supervisor Mail Clerks Supervisor Mail Sorting Supervisor Mail Supervisor Mailing Manager Mailroom Supervisor Marking Room Supervisor Medical Billing Manager Medical Billing Supervisor Meter Readers Supervisor Money Room Supervisor Office Administrator (Office Admin) Office Coordinator Office Manager Office Services Supervisor Office Supervisor Operators School Manager Order Takers Supervisor Passenger Service Supervisor Pay Station Department Manager Payroll Administrator Payroll Manager Payroll Master Payroll Supervisor PBX Supervisor (Private Branch Exchange Supervisor) Personnel Clerks Supervisor Petroleum Inspector Supervisor Policy Change Clerks Supervisor Postal Supervisor Practice Manager Production Clerks Supervisor Production Control Supervisor Proof Machine Operator Supervisor Property Master Public Message Service Supervisor Purchasing and Claims Supervisor Rate Supervisor Real Estate Office Supervisor Records Supervisor Regulatory Administrator Route Supervisor Sack Department Supervisor Safety Deposit Supervisor Schedule Supervisor Script Supervisor Securities Vault Supervisor Services Manager Space Control Supervisor Staff Services Manager Statement Clerks Manager Statement Clerks Supervisor Steno Pool Supervisor Stock Control Supervisor Stock Room Manager Stock Supervisor Stockroom Supervisor Support Manager Survey Workers Supervisor Switchboard Operator Supervisor Tabulating Supervisor Tariff Supervisor Telecommunicator Supervisor Telegraphic Typewriter Operators Supervisor Telephone Clerks Supervisor Telephone Information Supervisor Telephone Operators Supervisor Telephone Order Supervisor Telephone Solicitor Supervisor Teller Supervisor Tellers Supervisor Ticket Sales Supervisor Timekeeping Supervisor Toll Collector Supervisor Tool Crib Manager Tool Crib Supervisor Transcribing Operators Supervisor Travel Information Center Supervisor Trust Accounts Supervisor Typing Pool Supervisor Typists Supervisor Underwriting Clerks Supervisor Want Ad Supervisor Ward Service Supervisor Warranty Administrator Warranty Manager Weigh Boss Word Processing Supervisor