First-Line Supervisors of Office and Administrative Support Workers
Also known as: Accounting Administrator, Accounting Clerks Supervisor, Accounting Director (+189 more)
Directly supervise and coordinate the activities of clerical and administrative support workers.
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What You'll Do
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
Essential Skills
Career Fit Overview
Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.
Top passions
- Leader: Taking charge and moving ideas forward motivates you.
- Organizer: Bringing order to data and processes satisfies you.
- Helper: Supporting people and making a difference matters to you.
Common styles
Integrity, Dependability, Leadership, Self-Control, Attention to Detail
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Key Abilities
This career demands strong capabilities in the following areas:
Technologies & Tools
Work Environment & Style
Common Styles for This Career
- Integrity (High importance: 4.49/5)
- Dependability (High importance: 4.41/5)
- Leadership (High importance: 4.37/5)
- Self-Control (High importance: 4.37/5)
- Attention to Detail (High importance: 4.32/5)
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This career typically requires vocational school, related on-the-job experience, or an associate's degree. Some specialized training or certification may also be required.
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Also Known As
This career is known by many different job titles across industries. Here are all the variations:
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